IGCSE Travel and Tourism Practice Exam

What best describes informal communication within an organization?

1. Structured and scheduled

2. Casual and unplanned

3. Consistent and formal

4. Restricted to management only

The correct answer is: Casual and unplanned

Informal communication within an organization is best described as casual and unplanned, which captures the essence of how such interactions typically occur. This type of communication often takes place in an unofficial context, such as conversations in the break room, casual chats among colleagues, or spontaneous emails and messages. Unlike formal communication, which follows a specific structure, protocol, or hierarchy, informal communication is adaptable and can happen without any pre-arranged schedule, allowing for a more relaxed atmosphere where employees can freely share ideas, opinions, and information. This informal method of communication is crucial as it helps build relationships, foster teamwork, and encourage a more open exchange of thoughts, contributing to a positive organizational culture. It contrasts sharply with structured and scheduled communication, which is formal and typically requires adherence to set procedures or timelines. Similarly, consistent and formal communication lacks the spontaneity that characterizes informal exchanges, while being restricted to management only would not reflect the broad nature of informal communication that involves all levels of staff.