IGCSE Travel and Tourism Practice Exam

Which type of communication is characterized by being managed and organized within an organization?

1. Informal communication

2. Internal communication

3. Formal communication

4. Non-verbal communication

The correct answer is: Formal communication

Formal communication is characterized by being managed and organized within an organization. This type of communication follows established processes and structures, ensuring that messages are conveyed in a clear, consistent, and official manner. It typically includes written documents, reports, memos, and meetings that adhere to company protocols and hierarchies. The nature of formal communication is that it is intended to convey important information and decisions and is often documented, which allows for accountability and clarity. This helps in maintaining professionalism and ensures that all members of the organization receive the same message and follow the same guidelines. Other types of communication, such as informal communication, occur spontaneously and can include casual conversations among employees, which may not be as structured and can lead to misunderstandings. Internal communication refers to the exchange of information within an organization but does not specifically imply the formal characteristics. Non-verbal communication involves body language and other non-verbal cues that can complement or contradict spoken words, but it does not pertain to the management and organization of communication within an organization in a formal sense.